Frequently Asked Questions
Everything you need to know about shopping with DISTRICT ONE.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-edition drops may be eligible for exchange only.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. As our fits vary between oversized and tailored styles, we recommend checking the individual garment specs before purchasing.
Which payment methods do you accept?
DISTRICT ONE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.
Are your products ethically sourced?
Sustainability and ethics are at our core. We partner exclusively with manufacturers who adhere to fair labor practices and prioritize high-quality, durable materials to reduce fashion waste.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.